Shipping Policy

Thank you for shopping with us. We offer international shipping for pump, valve, and industrial rubber replacement parts to the countries and regions currently enabled in our store.

Shipping Regions

Available shipping destinations are shown at checkout based on your shipping address. If your country or region is available at checkout, you can place the order directly through our website.

Shipping Rates

Our current shipping rates are:

• Orders over USD $100: Free shipping
• Orders under USD $100: Flat shipping fee of USD $25

Shipping rates may be adjusted in the future based on destination, product type, order weight, or carrier costs. The final shipping cost will always be shown at checkout before payment.

Shipping Methods

We ship orders using international express or reliable logistics carriers. The carrier may vary depending on the destination country, package size, product type, and the most suitable shipping route.

After your order has been shipped, we will provide a tracking number by email.

Processing Time

Most orders are processed within 2–3 business days after payment is confirmed.

Business days are Monday to Friday, excluding public holidays. If an item requires additional preparation, inspection, or packaging, we will contact you if extra time is needed.

Estimated Delivery Time

Estimated international delivery time is usually 10–15 business days after dispatch.

Please note that delivery time may vary depending on the destination country, customs clearance, local courier handling, holidays, or other factors beyond our control.

Customs, Duties, and Taxes

Depending on your destination country or region, import duties, customs fees, VAT, GST, or other taxes may apply.

Where applicable, taxes, duties, or import charges may be calculated and collected during checkout. In some cases, they may be charged separately by the destination country’s customs authority or local courier.

Customers are responsible for any applicable import duties, taxes, customs clearance fees, or related charges unless clearly stated otherwise at checkout.

Shipping Address

Please make sure your shipping address, contact name, phone number, and email address are accurate before placing your order.

We may not be able to ship to P.O. boxes, APO/FPO addresses, or incomplete addresses. If the address information is incorrect or incomplete, delivery may be delayed or returned.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking updates to appear after the package has been handed over to the carrier.

Split Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability, packaging requirements, or logistics arrangements. If this happens, we will provide tracking information for each shipment when available.

Delayed, Lost, or Returned Packages

If your package is delayed, please first check the tracking information or contact the local courier for updates.

If a package is returned due to an incorrect address, refusal to accept delivery, unpaid customs duties, or failure to complete customs clearance, additional shipping charges may apply for reshipment.

If your order appears to be lost or has not been delivered within a reasonable time, please contact us and we will help check the shipment status with the carrier.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible with photos of the package, shipping label, and damaged items. This will help us investigate the issue and arrange a suitable solution.

Contact Us

If you have any questions about shipping, delivery time, or special shipping requirements, please contact us through the contact information provided on our website.